Cancellation policy
Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy explains how you can change or cancel these kinds of purchases.
Subscription Purchase – Cancellation Policy
By selecting a subscription purchase option, the customer may receive a discount on the initial order and on subsequent recurring orders generated under the active subscription. The applicable discount is displayed on the product page and at checkout at the time of purchase and may vary by product, promotion, or subscription plan.
1. Automatic Renewal
The subscription will automatically renew at the interval selected by the customer at checkout (the "Renewal Interval"). At the end of each Renewal Interval, the customer's payment method on file will be automatically charged at the subscription price applicable to the customer's plan, and the next order will be shipped, until the customer cancels in accordance with this policy. By enrolling in a subscription, the customer expressly acknowledges and consents to this automatic renewal and recurring billing.
2. Cancellation Rights
The customer may cancel the subscription at any time, with no minimum commitment and no cancellation fee. Cancellation takes effect immediately upon submission and prevents any future renewal orders from being processed.
3. How to Cancel
To cancel the subscription, the customer may:
- log into their account and manage the subscription through the customer portal, or
- contact Molevea Support at support@molevea.com
Cancellation requests submitted by email will be processed within a reasonable time after receipt. To avoid being charged for the next renewal, the customer should submit the cancellation request before that renewal is processed.
4. Effective Date of Cancellation
Cancellations apply to future, unprocessed orders only. Orders already billed, processed, or shipped at the time the cancellation request is received are not eligible for cancellation under this policy but may be eligible for return or refund under our Returns Policy.
5. Changes to Pricing or Terms
Molevea reserves the right to modify subscription pricing, discounts, or terms at any time. Material changes will be communicated to the customer by email or through the customer portal before they take effect, and the customer may cancel the subscription before the change applies if they do not wish to accept it. Continued use of the subscription after the effective date of the change constitutes acceptance of the modified terms.
6. Additional Terms
- Any subscription discount applies only while the subscription is active. If the subscription is cancelled, paused, or otherwise terminated, future orders (if any) will be processed at the standard, non-subscription price.
- All charges are in U.S. dollars unless otherwise indicated at checkout.
- By completing a subscription purchase, the customer agrees to all terms outlined in this Cancellation Policy, as well as our Terms of Service and Privacy Policy.
- Nothing in this policy limits any rights the customer may have under applicable law.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our Returns Policy for more details on returns and refunds.
Try Before You Buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.